Our commitment to quality customer service involves systematic monitoring of staff performance. The performance evaluation of our temporary staff is a continuous process. We have a documented procedure, which encompasses telephone contact with both the client and casual staff; site visits by our Consultants to conduct temporary performance reviews with the client, and at the end of each assignment the completion of a performance assessment by the client. The information on the assessment sheet is stored not only on the casual staff person's file but also added to the client's record.

Over time we become increasingly familiar with the characteristics of casual staff that excel whilst undertaking work for the client. These are used to continuously improve the candidate screening and selection process. Where a client has indicated that a particular casual worker was very good we would always endeavour to return the worker to the client when required.

A computerised system is used to maintain records of both our temporary staff and the clients with whom they are placed. Our procedures are such that every conversation with our temporary staff and our clients is recorded on our database.

Within the system there is a dedicated section on each temporary employee's record where all details of temporary assignments are stored.

These details include the client organisation, the position undertaken, the length of the assignment, the pay rate and records of all servicing calls made both to the client and to the casual employee.

Similarly on each client record a mirror record exits which records the details of the assignment, the charge rate applicable and details of all servicing calls regarding the assignment made to the client.

Our procedures for maintaining regular and ongoing contact with our customers revolve around our client database.

The system also schedules Consultants activities on a daily basis, including call reminders, appointments, site visits, all of which is interactive with client and candidate files.

Our casual employee order monitoring system enables us to provide a reliable and quality assured service to clients. Our software enables us to monitor all requests for temporary staff. An entry is made into the database every time contact is made with a client. This entry shows both the initials of the consultant and the date and time at which contact was made.